Service Level Agreement Afgesloten

These optional SLAs will be closed at the project level and will cover all aspects related to the website or web application. Changes or new additions to the site are not included. Actual hours are not included in the prices listed below, these are paid monthly at our hourly rate. It is therefore a guarantee of availability and response time. AN ALS is closed for at least 12 months and then automatically extended by one year. After the first year, you can cancel 3 months in advance by sending an email to If you have a service level contract with us, you will receive an additional service in addition to our regular service. Our regular service is based on best-effort, but customers with ALS have a faster response time, which allows for faster resolution of emergencies. ALS is not mandatory. Without specific agreement in the area of service levels (or ALS), we work on the basis of the best efforts, which means that the issues will be dealt with as quickly as possible. In quiet periods, issues related to ALS-free projects can be dealt with as quickly on business days as for projects with ALS, but guarantees are only available if there is ANS. In busy times, customers with ALS are a top priority.

Because applications are moved from dedicated hardware to the cloud, they must reach the same level of service, or even more sophisticated than conventional installations. SLAs for cloud services focus on data center features and more recently include network features (see Carrier`s Cloud) to support end-to-end SLAs. [11] Service level agreements may contain many service performance metrics with corresponding service level targets. A common case in IT services management is a call center or service desk. Among the metrics generally accepted in these cases: many SLAs follow the specifications of the information infrastructure library when applied to COMPUTER services. Keywords: service, quality, saas, level of service, service level agreement, salad, software as service. The service received by the customer as a result of the service provided is at the heart of the service level agreement.

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